In the OlivettoShop Online Store we ship through the selected carriers in your order, which distributes nationally and internationally such as DHL and FEDEX. 

We notify you that orders have a maximum delivery time of approximately  (15) business days. This varies according to the ease that the Courier has to make

the delivery and the route, so we recommend that you be as specific as you can when supplying us with your information and shipping address. Likewise,

we invite you to provide us with any reference point that makes it easier for the Courier to find your destination when sharing your delivery address.

The shipping time begins to elapse once the payment of the order has been made in our bank account. Delivery periods do not include weekends or holidays,

only business days. We recommend verifying that all the information provided is correct, trying to avoid errors in your delivery address

(it is not possible to make changes to the destination guide once the package is removed from our warehouse).

Is it possible to personally collect my order?

When you select the shipping option you want to use, among them you will find the option to withdraw your purchase in our investment store olivetto in Caracas.

 It is important that you wait for the confirmation of payment of your order through email or telephone to go to make the withdrawal.

What is the delivery time of my order?

The delivery time begins to run from the moment the collection is generated by the Courier in our warehouse (once per business day). 

The delivery time varies according to destination (minimum of one business day and maximum of three business days).

How can I track my order?

Once the order is approved and you have received the notification of leaving the warehouse through email, which will provide you with a link and guide number to be able to carry

out the tracking. You can also communicate by phone through   +58 414 20 71207

What is the cost for shipping?

SShipments from OlivettoShop will have an additional cost of your purchase amount not reflected in your cart since the costs vary according to your location,

You can request via Email or or to our whatsapp business +58 414 207 1207 sent postal code and address

to inform you of the cost of the same and the payment of the currier is made in bolivares

What to do in case you have not received my order?

If you have not received your order after 5 business days, you must track the order with the guide number that we provide you or contact the carrier of your choice directly.